We want you to be happy with your purchase. Here’s how cancellations, returns and refunds work.
Cancelling an order
You can cancel your order for a full refund any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but our return policy below will apply.
To cancel, email sales@divinepublication.com with your order number as soon as possible.
Returns
Because our books are colouring and activity books, we can only accept returns for titles that are unused, unmarked, and in their original condition — once a book has been coloured in or written on, it can no longer be resold and isn’t eligible for return.
If your book arrives damaged, defective, or different from what you ordered, you can request a return within 7 days of delivery.
How to request a return
Email sales@divinepublication.com with your order number and a photo of the issue. We’ll confirm the next steps, including return shipping if applicable.
Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
For cash-on-delivery orders, refunds are issued via bank transfer — we’ll ask for your bank details when processing the refund.
Questions
If anything about your order doesn’t feel right, write to us at sales@divinepublication.com and we’ll sort it out.